Positions Vacant

Webshop Manager - Verdant Brewery (Penryn)

APPLICATIONS ARE NOW CLOSED

Mon-Fri 40hrs per week
Penryn, Cornwall
Salary £30k + Company Health Care

Our webshop is a big part of our business, and we have very loyal and returning customers each week. We are looking for the right person who can manage a webshop based on the Shopify Platform, alongside managing everything required for the shop's smooth running. 

This role involves the management of a team of packers, provisioning them with the details for all orders in an organised manner. You will oversee this team, ensuring they have the necessary information for all orders.

You will be tasked with managing the day-to-day operations of the webshop. Building relationships with suppliers & customers and ensuring that the webshop has all it needs to function, especially during busy periods. You will work under the direction of the Marketing Team to provide customers with the best beer selection available to us. 

As an integral part of our team, we value the following qualities:

Good Communication Skills:
- Ability to communicate effectively and clearly with team members & customers.

Excellent Customer Service:
- Commitment to providing exceptional customer service.
- Ability to resolve customer issues promptly and efficiently.
- Polite and professional demeanour.

Highly Organized:
- Strong organizational skills to manage multiple tasks and projects simultaneously.
- Ability to prioritize and meet deadlines.
- Attention to detail and accuracy.


Ensuring product availability: The webshop manager must ensure products are in stock and available to purchase at all times. Older products need to be deleted or moved to an archive. The manager also needs to coordinate with the marketing team regarding product availability and the creation of special offers.

Managing large order volumes: During peak times, the webshop manager needs to be able to plan and organise their team to pack and dispatch orders in good time.

Minimising mistakes and providing excellent customer service: mistakes are inevitable, but the webshop manager needs to be able to address them and offer first-class customer service. They also need to provide swift answers to customer queries, following the company's tone of voice guidelines.

Understanding the technical aspects of the e-commerce platform: a solid understanding of Shopify is essential, including managing product uploads and maintaining the web store. Additional web skills, such as HTML/CSS, JavaScript, and design abilities, would be a bonus.

Balancing innovation with practicality: The manager's ideas and suggestions are valued. However, they must understand the methods, processes, and resources required to implement those ideas.

In summary, the webshop manager needs to be highly organised, possess strong communication and problem-solving skills, and have a good understanding of e-commerce platforms and web technologies to effectively manage stock and order fulfilment.

Key Skills

• Shopify Expertise: A solid understanding of the Shopify platform is essential for managing product uploads and maintaining the web store.
  
  
• Stock Management: The manager is responsible for managing stock levels and ensuring products are available to purchase.
  
  
• Order Fulfillment: This includes managing the dry goods needed to fulfil orders, liaising with distribution partners, and managing the fulfilment team to ensure timely packing and dispatch.
  
  
• Customer Service: Providing quick and effective customer service using Verdant's tone of voice guidelines is crucial.
  
  
• Problem Solving: The ability to manage mistakes and find solutions to customer issues is important.
  
  
• Communication and Teamwork: The manager needs to work closely with the Marketing Team and effectively manage their team.
  
  
• Organisational Skills: Managing large order volumes requires strong organisational skills and attention to detail.
  
  
• Web Skills: While not essential, additional web skills like HTML/CSS, JavaScript, and design abilities are desirable.
  
  
• Innovation and Practicality: The manager's ideas are welcomed, but they should also understand the processes and resources required to implement them.

Please apply with CV and covering letter to: webmanager@verdantbrewing.co